Frequently Asked Questions
Maintenance
Every apartment is professionally painted, cleaned, and undergoes either a carpet/flooring replacement or a professional cleaning. Before receiving the keys, the Service Manager conducts a final walk-through to ensure everything is in order, followed by an additional walk-through by the management team to ensure that your new home is ready for you.
No. If permission to enter has been granted during your absence, then there is no problem with someone entering.
Our on-site maintenance team is available 8 AM to 5 PM for routine maintenance and 24 hours for emergency maintenance.
Submitting service requests is easy with the online resident portal! If you can't log in, contact the leasing office. For emergency or after-hours requests, call (540) 386-0411.
If you find yourself locked out of your home during business hours, kindly visit the leasing office with a valid proof of identity of residency. We will be able to assist you in gaining entry into your home. However, if it happens after business hours you bear the responsibility of contacting a locksmith.
Amenities
Parking is available for all residents. We also offer reserved parking on a first come first serve basis, and parking details are required for all residential spots.
We offer many amenities in our community and within our apartment homes. A few of our favorite amenities include a Fitness Room and Bark Park. If you would like to see the full list please visit our website at https://www.livemistyridge.com/amenities.
Our pool season is from Memorial Day to Labor Day 8 AM to 8 PM. The decks and grill area are available 24 HRS.
Yes! We allow a maximum of 2 pets per apartment. Pet fees and breed restrictions apply.
Your apartment will feature stainless steel appliance package that includes a refrigerator, microwave, stove/oven, and dishwasher. We also provide you with a washer and dryer at no additional cost!
We do not offer furnished apartments. However, you can rent furniture through our local stores like Bob's Furniture, Ashley's Furniture, and Value City.
Admin
We make every effort to respond to all applications within two business days. Once we receive all of your information, we will run a criminal and credit background check on each applicant. The results of the screening may take between two and five business days to be returned to our office.
You can conveniently pay your rent through our secure online resident portal. Additionally, we have partnered with Flex Pay to provide you the flexibility of splitting your monthly rental payments into smaller installments.
As a requirement, we ask all residents to maintain an active renter's insurance policy. You should provide a copy of the insurance policy to our leasing team before or on your move-in date. Failure to provide the policy will result in automatic enrollment in our liability waiver program with a monthly fee of $13.
Comcast Xfinity will provide your Cable and Internet services. We will send you the Comcast Xfinity representatives' information with your lease agreement.
You may end your lease early by submitting a written notice of at least 60 days prior to the date you intend to move out. Additionally, you will be required to pay an early termination fee equivalent to two months' worth of rent.
Before moving in, please ensure that you contact Dominion Energy to initiate service in your name from the date your lease commences. Our staff will handle the setup for water and sewer before you move in.
It is the responsibility of the resident to handle all utility-related matters.
Location
Yes! PRTC bus stop is located adjacent to the property.
We are in the Prince William County District. Misty Ridge is zoned for Benita Fitzgerald Elementary School, Rippon Middle School, and Freedoom High School.
Directions
If you are approaching our location from Interstate 95, take Exit 156 A. If you are driving around town, you can find us directly off of Route 1. We are located behind Enterprise.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
Misty Ridge is a clean, quiet and peaceful environment. When you get home, you feel relaxed and comfortable. The staff at the office are warm welcoming, and patient. If there is an issue at your home, it is resolved within days. I like it here and would recommend it to anyone.
- Shawn G.
I lived here for 13 months and I have nothing to say, but great things about management and the maintenance staff. If you need something to get fixed— it gets fixed right away! I liked how respectful Misty Ridge is in regards to walking in to your apartment whenever needed.
- Jose C.
I'm not the one to leave a review but Misty Ridge has been AMAZING! They helped me with everything I needed from signing my first lease to leaving. I don't know what would have happen if they weren't able to work with me. I am forever grateful for their help and support!
- Coleen J.
This has been the most Wonderful experience as Management was pleasant and readily available to give me an immediate move-in and they worked quickly to make it happen in 1 day. Soo grateful for the office staff and maintenance for the Great service.
- Dineice R.